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Outlook.com Email Account Hacked

Performance & Setup Problems
Outlook Freezes or Hangs
Connect Outlook to Outlook.com
Setup Outlook for Internet Email
Outlook Keeps Crashing
Reset Outlook.com Password
Email Send & Receive Issues
Cannot Send Email with Outlook
Cannot Receive Email with Outlook
Cannot Send or Receive Email with Outlook
Cannot Send Attachments in Emails
Retrieve Deleted Emails for Outlook
Problem Description:
Outlook Account can be hacked if you have setup a password that is easy to break or are not careful while using your computer in public places. If you are unable to log into your account or see unusual activity in your account, someone may have broken into your Outlook.com account.
Affected Products:
Outlook.com, Hotmail, and Webmail from Google or Yahoo.
Cause of the Problem:
  • Microsoft Account password that is easy to break
  • Careless use of Windows in public places such as airports or coffee shops
Instructions to Recover Hacked Outlook Account :
Step 1 : Confirm if Account Hacked
  1. There are two ways to know for sure that your account has been hacked.
  2. If you cannot log into your Microsoft Account, and you are sure you are using the right user name and password, it means someone has hacked into your account and changed its password.
  3. The other way is if you see activity on your Microsoft Account that is clearly not initiated by you. This can be emails sent from your account or logins at times you know for sure you were not accessing the account.
Step 2 : Remove Malware or Viruses from Computer
  1. Hackers typically get password through malware installed on your PC without your knowledge. So before you recover your account, it’s important to clear your PC of viruses or malware.
  2. If you don't have a good paid antivirus program installed, Microsoft offers some free solutions. If you’re running Windows 7, you can download and install Microsoft Security Essentials. If you’re running Windows 8.1, you already have Windows Defender.
  3. Regardless of which antivirus app you install, run a full scan on your PC before you change your password.
Step 3 : Reset Outlook.com Account Password
  1. If you cannot sign into your Outlook.com Account, Microsoft gives you an option to recover your account.
  2. Select “I think someone else is using my Microsoft Account”.
  3. Once you select this option, follow the instructions on the Screen to recover your Hacked Account.
Step 4 : Make your Account More Secure
  1. Adding security info to your account can make it easier to recover your account if someone else takes control of it, or you forget your password.
  2. Sign in to your Outlook.com Account, and go to the Security & password page. Under Security info helps keep your account secure, follow the instructions to add or update different types of security info.
  3. Activate Outlook's 2-Step Authentication system. Two-step verification uses two ways to verify your identity whenever you sign in to your Outlook.com Account: Your password and an extra security code. If you turn on two-step verification, you'll see an extra page every time you sign in on a device that isn't trusted.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 0800 031 4186.