McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

Call 0800 031 4186
Connect with GuruAidJoin Guruaid on FacebookJoin Guruaid on twitterJoin Guruaid on Google Plus
 
We've updated our Privacy Policy to reflect the increased transparency requirements of the EU General Data Protection Regulation (known as the 'GDPR').
 
Trusted Technical Solutions
GuruAid is the Technical Solutions Division of Lester Inc, a company incorporated in 1981 in the U.S. and based in East Haven, Connecticut.
Our mission is to make technology work for small businesses and connected homes. Users are grappling to keep pace with the blistering pace of innovation in information technology. We help customers deal with this complexity.
We help customers deal with this complexity by assisting them in product purchase, deploying technology, learning to use technology, and troubleshooting complex problems so as to make IT hassle free.
GuruAid

What our client say...

 

Cannot Send Email with Outlook

Email Send & Receive Issues
Cannot Send Email with Outlook
Cannot Receive Email with Outlook
Cannot Send or Receive Email with Outlook
Cannot Send Attachments in Emails
Retrieve Deleted Emails for Outlook
Problem Description:
In this scenario you can receive emails but cannot send emails with your Outlook email client. The emails simply stay in your Outbox as unsent.
Affected Products:
Microsoft Outlook 2013; Microsoft Outlook 2010; Microsoft Outlook 2007; Microsoft Outlook 2003.
Cause of the Problem:
  • Internet connection is not working
  • SMTP Server setting not correct
  • SMTP Server requires authentication
  • Firewall blocking connection to outgoing SMTP server
Instructions for Fixing Problem Sending Email with Outlook :
Step 1 : Check if your internet connection is working
  1. Open one of your browsers such as Google Chrome or Internet Explorer to see if it connects to the website, if you can, then go to Step 2.
  2. If the Browser cannot connect, try “ping” a website using the cmd prompt in Windows search bar. If Ping runs successfully go to Step 2.
  3. If you cannot connect to Internet, then you may need help from your ISP or a qualified technician.
Step 2 : Check SMTP Server setting
  1. Click to select the manually configure server settings check box. Click Next.
  2. On the Choose Service page, click Internet E-mail. Click Next.
  3. Make sure that the Account Type setting is set to POP3.
  4. Make sure the information from your ISP or from your e-mail administrator is in the Outgoing mail server (SMTP) box.
  5. If the settings were not correct, try send the email. If the problem is not fixed go to Step 3.
Step 3 : Enable SMTP Server Authentication
  1. Some e-mail services, require authentication for their SMTP server. If you verify that all your account settings are correct, but you still can't send messages, try turning on SMTP authentication.
  2. On the Tools menu, click Accounts. In the left pane of the Accounts dialog box, select the account. Under Outgoing server, click More Options.
  3. On the Authentication pop-up menu, select the authentication type, and then enter your credentials as necessary.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 0800 031 4186.